Viatel | Business Areas

Business Areas

Viatel develops its business activity within the Telecommunications Network Engineering sector, working with fixed and mobile networks, next generation networks, systems and all types of technological infrastructures.

Learn more about our activity areas:

Commercial Area

1 - Description of D2D Activity

- The Commercial Teams develop their direct selling activity according to the methodology of door-to-door contact, granting the full execution of the established procedures by the Commercial Direction of Viatel and granting the quality of sales, as well as the satisfaction of all clients.

- Our Organisation’s Structure is composed by:

- Commercial Director – Responsible for commercial operation and for granting the planning and establishment of strategies of revitalisation and activity control;

- Sales Coordinator – Responsible for management, planning and control of the commercial teams; ensures the execution of the established methodologies and prin ciples by the Commercial Direction;

- Team Leader – Responsible for Reception, Training and Follow-up of the Commercial Consultants;

- Commercial Consultant – Sells, respecting the principles of quality and integrity, as well as the established rules and methodologies.

2 - Services

Professional services provided to clients in business and telecommunications areas:

- Traditional operators of fixed network
- Mobile operators
- New entries – licence holders
- Internet service suppliers
- Companies (public or private)
- Utilities – telecommunications suppliers

3 - Telemarketing

- Organisation of data base
- Management of clients and promotion of products
- Execution of enquiries about clients’ satisfaction

4 - Sales and services

- Elaboration of marketing plans
- Elaboration of product files
- Coordination, training and follow-up of the sales team

Viatel Worldwide

Besides Portugal, Viatel is present in all continents as excellence partner of many of the main global operators, namely in Spain, France, Belgium, Romania, Angola, Mozambique and Caribbean.

Mobile Networks and Wireless Solutions

1 - SPECIALISED CONSULTING

Conception of Global Solutions in Technologies such as GSM, UMTS, LTE, BroadCast, DVBT/H, BWA, MW – IP, SDH, PDH
Solutions M2M, IoT and SMART CITIES
Planning and/or Optimisation of Wireless Telecommunication Networks
Benchmarking of Wireless Telecommunication Networks

2 - ACQUISITION AND LICENSING

Search of Locations
Sites’ negotiation and rent
Processes of municipal licensing (PAM)

3 - ENGINEERING AND PROJECTS

Study and conception of “turnkey” solutions
Technical-economic Feasibility Study
Projects for implementation of infrastructures
Stability estimations and structural analysis
Projects of environmental integration
Projects of 3D Simulation

4 - CONSTRUCTION OF INFRASTRUCTURES

Data Centres and Central Equipment Rooms
Base Stations for Mobile and Wireless Telecommunications
Macro/micro, indoor/outdoor sites
Transmission sites (MW)
Sites of Maritime Radar and Video Surveillance
General infrastructures (civil, electricity and AVAC)
Solutions of environmental integration

5 -RADIO FREQUENCY AND TRANSMISSION

GSM, UMTS, LTE, Wimax, MW and Broadcast
Re-engineering of Sites
Sectoring and Optimisations
SWAPS of RF/Transmission equipment
Commissioning and integration
Drive Tests and Walk Tests
PIM and VSWR Measures

6 - OPERATION AND MAINTENANCE

Preventive and Corrective Maintenance
NOC Services
Front Line Maintenance
24/7 Helpdesk Services
Management of Repair and Delivery
Management of Warehouses

7 - OTHER SERVICES

Management of Mobile and Portable Units
Measurements of electromagnetic radiations
Noise Measurements

Fixed and Next Generation Networks

1 - Project

- Telecommunication networks in the different technologies existing in the market:
- Copper pair networks
- HFC / coaxial network
- GPON / optic fibre network
- Cross-areas experience
- Topographic update
- Maps and schematics scanning
- Technical survey
- Network structuring and solutions optimising
- Sizing and budgeting
- Design
- Organisation of the licensing files
- Permits of public and private entities
- Accomplishment of the executive project
- Work planning

2 - Infrastructures

Undergroundinfrastructures

- Underground obstacles’ research and survey
- Ditches opening, ducts construction and monopipe installation
- Construction of manholes and access galleries
- Special works and structural works

Underground infrastructures

- Marking and poles paths’ construction
- Paths confirmation
- Path installation on walls

3 - Installation

- Installation and connection of symmetrical pair cables, coaxial cables and optic fibre cables
- Inter-connection network
- Installation of terminal equipment

Subscriber network

- Installation of subscribers outdoor and indoor network, copper network and fibre optic network (FTTH)
- Installation of terminal equipment

4 - Maintenance

Preventive maintenance

- Definition and parameterisation of quality indicators
- Maintenance of network through access line indexed to quality indicators
- Update and maintenance of the tests planning
- Network check routine

Corrective Maintenance

- Malfunction’s location, identification and distribution
- Malfunction’s repair and correction
- Final testing (checking).

Viatel (Sede)

Rua do Palácio do Gelo, nº1
Palácio do Gelo Shopping, piso 3
3500-606 Viseu - Portugal

T. +351 232 483 000 (chamada para rede fixa nacional)

Canal de denúncias
Livro de reclamações
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